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DIN EN ISO 9001:2015

Quality management

- The mother of all standards -


DIN EN ISO 9001:2015

Through increasing complexity and growing market requirements, organisations find themselves dealing with larger, more dynamic challenges. In order to continue to meet customer needs and fulfill customer satisfaction, organisations should implement clearly structured business and production processes.


An organisation-wide implemented quality management system in accordance with DIN EN ISO 9001:2015, in short ISO 9001, lays the basis for continuous service and product quality. Due to its generic requirements, a successful quality management system in accordance with ISO 9001 can be implemented in any organisation, regardless of its size or industry. 


A successfully accredited certification of your quality management system, in accordance with ISO 9001, enables your organisation to build trust along your value chain due to the collective (quality) language.

ISO 9001


Since the overhaul of ISO 9001 in 2015, its chapters follow the so-called “High-Level-Structure”. This structure allows the integration of further management systems that follow the same structure. These are: ISO 27001, ISO 45001, ISO 14001 and ISO 5001.


At the heart of ISO 9001 are customer needs and customer satisfaction. It is important that the customer does not automatically become an external customer. The internal customer is important to sustain, as to be able to meet the desired product and service quality. 


The individual chapters of ISO 9001 can easily be divided into the PDCA Cycle (Plan-Do-Check-Act). This cycle dictates further standards, such as the “Process Approach” and “Risk-Based Thinking”. 


The Process Approach is centred around the organisation's processes. All processes and their respective interactions within the organisation need to be managed and named. This allows the organisation to steer processes towards the desired organisational and quality goals. 


Risk-Based thinking is used to identify internal and external risks as well as opportunities that could impact the organisation. Appropriate actions can be taken to address risks or opportunities and can be monitored to ensure their success.


The Basis of Success

  • Enhance Customer Satisfaction

    • A constant, high and transparent level of quality enhances customer satisfaction.​

  • Reduce Cost and Time Investment (Better Efficiency and Effectivity)

    • By reducing quality costs and imposing more efficient processes, margins can be increased.

  • Minimise Risks and Maximise Opportunities 

    • Consistent and continuous risk and opportunity management allows you to act instead of react in the right moments.

  • Enhance Competitiveness / Market Acceptance

    • A certified quality management system can make customer acquisition easier as well as lower barriers to entry.

  • Enrichment through CEA Expertise 

    • The CEA Certification GmbH is a German, internationally recognised certification authority. Profit from our know-how and the expertise of our experts and auditors.

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